FAQs
Do you have a physical retail location?
No, All of our items are only sold online.
Do you ship internationally?
No, we only ship within the borders of South Africa for now.
What is my delivery option?
Courier - We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout.
What is the cost of delivery?
| Delivery Type | Delivery Charge | |
| Standard Delivery (orders R1000 or more) | FREE | |
| Standard Delivery (orders below R1000) | R100 | |
When do I get my order?
Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.
| Regional Area | 2-6 working days | |
| Remote Area | 3-7 working days | |
What happens if an item is missing from my order?
you received an incomplete delivery you can notify us at laluceretail@gmail.com then our friendly customer service team will be in touch with you to assist.
What is the sizing like for Laluce Retail ?
Since our clothing is purchased from a variety of manufacturers, the clothing sizes range for each piece. We carry items that run true-to-size unless otherwise noted on the product description. We cater for our loved extra lovely ladies.